FAQ
Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
Parcels that is lost in transit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: Online Shopping Store will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Cancellations
You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
Do you ship internationally
We ship internationally
How do I track my package
You can check on the status of your order at any time by going to the following link: Order Status. You track your order at anytime , you will receive the tracking number and can track your order from dispatch to delivery.
How long does it take for an order to arrive
Once shipped, your order will arrive within 4 to 12 business days, and due some items becoming popular, stock levels may run low in our U.S warehouse, in that event, we will dispatch from one of our overseas warehouses, which may extend your delivery time All items can be tracked.